Returns & Exchange Policy

Effective Date: Coming Soon

At 365 DAYS, we want you to feel confident in every purchase. If your order isn’t the right fit, we’re happy to offer an exchange or return subject to the conditions below.

1. Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in the original packaging.
Not have any stains, odors, washing marks, damage, or signs of use.

Products that do not meet these conditions may be rejected.

2. Exchanges

We offer exchanges for:

A different size of the same product, subject to availability.
A different product, subject to availability and applicable price differences.

If your preferred size or product is unavailable, you may choose an alternative product of equal or higher value by paying the difference.

3. Returns & Refunds

Approved returns will be refunded to the original payment method.

For prepaid orders, the refund will be initiated after the returned product has been received and inspected by our team.

Depending on your bank or payment provider, the refund may take 5–7 business days to reflect in your account after it has been processed.

4. Return Shipping

For size exchanges, customers may be responsible for the applicable return shipping charges.

If you receive a wrong, damaged, or defective product, 365 DAYS will arrange the return/replacement at no additional cost, provided the issue is reported within 48 hours of delivery.

We strongly recommend taking photographs or an unboxing video when you receive your order if the package appears damaged.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged during delivery, defective, different from what you ordered, or missing an item — please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging. After verification, we will arrange an appropriate replacement or refund.

6. Products That Cannot Be Returned or Exchanged

For hygiene and product-quality reasons, the following items are not eligible for return or exchange:

Products that have been worn, washed, altered, or damaged by the customer.
Products without original tags.
Products showing signs of use.
Products returned after the 7-day return period.
Products purchased during a Final Sale / Clearance Sale, unless defective or incorrectly shipped.

7. Sale & Discounted Products

Products purchased during promotional sales or using discount codes are eligible for return/exchange unless specifically marked "Final Sale – No Returns or Exchanges." Any refund will be calculated based on the actual amount paid.

8. How to Request a Return or Exchange

To initiate a return or exchange, contact us at:

Email: setup@365days.fit
WhatsApp: +91 89557 57541

Please include: order number, product name, reason for return/exchange, photos/videos where applicable, and preferred replacement size/product if requesting an exchange.

9. Return Inspection

All returned products are inspected by our quality-control team. If the returned product does not meet our return conditions, we reserve the right to reject the return or exchange. In such cases, the product may be shipped back to the customer.

10. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it will be subject to our standard return and exchange policy.

11. Refunds for Unsuccessful Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, applicable shipping and return charges may be deducted from the refund.

12. Important Note

365 DAYS reserves the right to refuse returns or exchanges that do not comply with this policy or where there is evidence of misuse, abuse, or fraudulent activity. This policy may be updated from time to time.

Contact Us
Email: setup@365days.fit
WhatsApp: +91 89557 57541
Website: 365days.fit

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