Refund policy

365 DAYS — Return Policy

At 365 DAYS, we want you to feel confident in every purchase. If your order isn’t the right fit, we’re happy to offer an exchange or return subject to the conditions below.

1. Return Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in the original packaging.
Not have any stains, odours, washing marks, damage, or signs of use.

Products that do not meet these conditions may be rejected.

2. Returns & Refunds

Approved returns will be refunded to the original payment method.

For prepaid orders, the refund will be initiated after the returned product has been received and inspected by our team.

Depending on your bank or payment provider, the refund may take 5–7 business days to reflect in your account after it has been processed.

3. Return Shipping

For size exchanges, customers may be responsible for the applicable return shipping charges.

If you receive a wrong, damaged, or defective product, 365 DAYS will arrange the return/replacement at no additional cost, provided the issue is reported within 48 hours of delivery.

We strongly recommend taking photographs or an unboxing video when you receive your order if the package appears damaged.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective
Different from what you ordered
Missing an item

Please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.

After verification, we will arrange an appropriate replacement or refund.

5. Products That Cannot Be Returned

For hygiene and product-quality reasons, the following items may not be eligible for return or exchange:

Products that have been worn, washed, altered, or damaged by the customer.
Products without original tags.
Products showing signs of use.
Products returned after the applicable return period.
Products purchased during a Final Sale / Clearance Sale, unless the product is defective or incorrectly shipped.

6. Sale & Discounted Products

Products purchased during promotional sales or using discount codes are eligible for return/exchange unless specifically marked “Final Sale – No Returns.”

Any refund will be calculated based on the actual amount paid for the returned product.

7. How to Request a Return 

To initiate a return or exchange, contact us at or in order there will an option for return, you can initiate from there.

Email: [setup@365days.com]
WhatsApp: 8955757541

Please include:

Order number
Product name
Reason for return/exchange
Photos/videos where applicable

Our team will review your request and provide the next steps.

8. Return Inspection

All returned products are inspected by our quality-control team.

If the returned product does not meet our return conditions, we reserve the right to reject the return or exchange. In such cases, the product may be shipped back to the customer.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it will be subject to our standard return and exchange policy.

10. Refunds for Unsuccessful Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, applicable shipping and return charges may be deducted from the refund.

11. Important Note

365 DAYS reserves the right to refuse returns or exchanges that do not comply with this policy or where there is evidence of misuse, abuse, or fraudulent activity.

This policy may be updated from time to time. Any changes will be published on this page.

Contact Us

365 DAYS
Email: [support@365days.com]
WhatsApp:8955757541
Website: 365days.fit

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